Sign up on our web site at www.vidacall.net and establish an account in just a few minutes. You will register any phone number you chose to make your calls from. This includes your cell phone number, your home phone number or even your work phone number.
You may also call our customer service center at (866) VIDACALL or (866) 843-2225 in the US. Our friendly customer service agents will be glad to establish your account for you by phone. Please have your credit or debit card ready. Your account will be available as soon as the sign up process and credit or debit card payment method has been completed. You can be assured of the security measures we have in place using SSL, a high level encryption service to protect your credit or debit card information and your privacy.
No you do not need a pin number to use VidaCall. Simply register your phone numbers in your account and we will recognize you whenever you place a call.
Yes, any mobile phone can dial any VidaCall access number.
Using VidaCall will not cause any additional cell phone charges.
You may register up to 20 numbers in your VidaCall account
You can remove numbers and add new ones at anytime.
There is never a minimum usage requirement with VidaCall.
VidaCall credits are good for 1 year from the date of purchase.
Yes they can! This is one of our greatest features. You can register a family member's telephone number in your account (for instance: your mother's home number in Monterrey), then she would dial the local Monterrey access number and then call you in the United States for .02 per minute.
Yes. VidaCall will complete calls anywhere in the world. Although, depending on certain situations, we may limit or block calls from time to time to certain countries under suspicious circumstances, unusual calling patterns or for other special considerations.
You may use VidaCall while you are traveling. Please check our web site for the local access number for the destination you are traveling to, or call customer service for assistance.
Rates are always available on our web site at www.vidacall.net
Please contact our customer service center at 866-VIDACALL or (866-843-2225) in the US.
VidaCall accepts VISA, MasterCard and American Express.
Your credit or debit card transaction is protected using our encrypted technology called secured socket layer.
No, you will not receive a bill from VidaCall. All services are pre-paid using a credit or debit card.
Calls are billed in 1 minute increments.
The USF fee is 8%. The Federal & State Universal Service Fund (USF) are surcharges collected to recover the cost of contributing to the USF. The USF is mandated by state laws and is use to provide affordable telecommunications services to all citizens, including low income, eligible schools and libraries, rural health providers and consumers in high cost service areas.
Your call record details are available 24 hours a day. Log in to your account and view your call detail records under the Call Detail tab.
Credits are issued as free minutes and allocated to customer accounts as a credit only. Credits have no cash value.